FAQS-CENTRAL RECORDS

The following Frequently Asked Questions are available. By clicking on the link you will find the answer.

1. Who handles written employment verifications?

Central Records handles all written employment verifications.  Lending institutions can fax 775-687-9085 or mail in requests.  Please keep in mind Central Records has five (5) business days from the date-of-receipt to respond to verifications.

2. Who handles phone employment verifications?

Central Records handles the majority of the phone employment verifications.  Lending institutions can call 775-687-9095.  Agencies can also answer phone verification to verify employment.  If they are not comfortable in answering the calls they may refer the calls to Central Records.

3. Who handles employment references?

Central Records cannot answer questions regarding an employee's performance or if they are eligible for rehire.  All references will be referred to the agency where the employee is/was employed for any written or phone reference inquires.

4. I am an employee and I need a copy of my service file. How do I obtain a copy?

Central Records requires the employee to submit their request in writing.  The request must include:  employee's name, employee ID number (if you can't provide employee ID number, please provide last four digits of your SSN), agency employee currently or previously worked for, contact information (phone number and address) and if the request is for the entire employee service file or for particular documents within the file.   There is a fee associated to copy and provide an employee service file.  Please see fee schedule at Fee Schedule.  Please keep in mind Central Records has five (5) business days from the date-of-receipt to respond to requests for service files.  Central Records will contact the requestor once the file is ready to be sent in order for the requestor to send payment.  Central Records will not send out the employee service file until payment is received.  Payment must be either in a form of a check or money order.

5. Can information be removed/purged from an employee’s service file?

Information can only be removed/purged from an employee's service file with one of the following:  by order of a Nevada Court of record; by order of a hearing officer, by order of stipulation, agreed statement consent order or default in accordance with NRS 233B.12 or by order of the Department Director or Agency Administrator. 

If the Department Director or Agency administrator initiates the removal, they must send a memo to the Central Records Manager indicating the employee's name, employee ID number, type of document, date of document and reason for removal. 

Central Records has 30 working days to complete the request or indicate the request is in process and will correspond with the agency once completed.   It is up to the agency to communicate completion to the employee.